Troubleshooting

MJ4D Browser Troubleshooting Guide

Overview

If MJ4D is running slowly, not loading correctly, displaying outdated information, or experiencing graphical issues, try the following troubleshooting steps:

  1. Clear your browser cache.
  2. Enable hardware acceleration.
  3. Restart your browser.
  4. Verify that you are using a supported and up-to-date browser.

Step 1: Clear Your Browser Cache

Clearing cached files forces your browser to download the latest version of MJ4D and can resolve issues caused by outdated or corrupted application data.

Quick Shortcut

For most browsers on Windows:

Ctrl + Shift + Delete

This opens the browser’s Clear Browsing Data dialog.

After clearing the cache, restart your browser and reopen MJ4D.

Browser-Specific Instructions

For more detailed information on how to clear your cache you can check out the Official Documentation:

Google Chrome - Clear cache & cookies

Microsoft Edge - View and delete browser history in Microsoft Edge

Step 2: Enable Hardware Acceleration

If MJ4D loads but the 3D viewer is slow, unresponsive, displays visual artifacts, or presents a blank rendering area, ensure hardware acceleration is enabled.

Hardware acceleration allows your browser to use your computer’s Graphics Processing Unit (GPU) to improve rendering performance and stability.

Browser-Specific Instructions

Google Chrome

To enable graphics acceleration in Chrome:

  1. Open Chrome Settings.
  2. Navigate to System.
  3. Enable Use graphics acceleration when available.
  4. Restart Chrome.

Microsoft Edge

To enable graphics acceleration in Edge:

  1. Open Edge Settings.
  2. Navigate to System and Performance.
  3. Enable Use graphics acceleration when available.
  4. Restart Edge.

Verify Hardware Acceleration

If you wish to verify the settings are enabled, you can verify that your browser is using your GPU and confirm that “Canvas”, “WebGL” and “OpenGL” graphic features are enabled by navigating to the follow urls within the address bar.

Chrome 

chrome://gpu

Edge 

edge://gpu

Review the graphics information and confirm hardware acceleration is enabled for “Canvas”, “OpenGL” and “WebGL”

Additional Troubleshooting

If issues persist after completing the steps above:

  • Sign out of MJ4D and then close and reopen your browser.
  • Update your browser to the latest version.
  • Disable browser extensions that may interfere with web applications.
  • Try accessing MJ4D using a different supported browser such as Chrome and Edge.

Contact Support

If the problem continues, contact the MJ4D support team and include the following information:

  • Browser name and version
  • Operating system
  • Screenshot of the issue
  • Description of the issue

Providing this information will help the support team investigate and resolve the issue more efficiently.

Contact Us →

← Panoramic Photo Pane
Pointcloud Pane →